Frequently asked questions

How much does it cost?

The MobileMEDIC service is free for the first 12 months at then costs only £10 per year after that. Try it now for free!

Do I need it?

It is a fact that patient medical records are only kept at your local hospital. In an emergency this would cause a delay! Our system allows immediate access to hospital staff and emergency personnel.

I like the idea but is my data secure?

We secure all data using the same protection as used by online UK high street banks, and only allow access by yourself and emergency services. It is still upto you to determine how much or little you want to disclose.

Is my medical data stored on my phone?

No! All the data is stored online in your personal account it is only the IMEI number of your mobile phone that is used to identify you.

Where do I find my IMEI number?

The IMEI can be found by keying in *#06# on your mobile phone. It is a 15 or 17 digit number normally beginning with 35.

What if my phone was smashed or battery had died?

Your IMEI number is also shown on a sticker beneath the battery housing of your mobile phone, so it can be retrieved.

What happens if my phone is lost or stolen?

We insist you upload a photograph for the very purpose of identification. Medical staff cannot proceed with treatment if a person cannot be fully identified. Photo protection would cover second hand sales or purchases too.